Do you love books?
Do you want to know what it’s like to be part of a growing startup company?
Do you want your ideas to be heard?
Do you have a GROWTH mindset?
Do you want to create an IMPACT?
Do you want HANDS ON EXPERIENCE?

We’re looking for team members who would like to grow with us!

About BookSpine

BookSpine Inc. is a tech-enabled social impact startup on a mission to foster a more conscious society by ensuring every book finds its perfect reader. We envision a sustainable and accessible literary landscape, enriching lives through the transformative power of reading and empowering local authors.

BookSpine Kilo Corner Hub:
Dedicated to making books accessible and promoting sustainability, BookSpine Kilo Corner offers books sold by the kilo. Our goal is to establish circular economy hubs across the Philippines, especially in underserved regions, ensuring every book gets a second life and every reader has access to affordable literature.

Coming Soon:
Sibby is an ebook streaming app designed to transform the landscape of Filipino literature by providing seamless access to Filipino-authored books. This Spotify-like app addresses significant challenges faced by readers and authors in the Philippines, aiming to enhance accessibility, personalization, and engagement within the digital book market.

Why Join BookSpine

  • Impactful Mission: Contribute to promoting the value of reading, literacy, and sustainability in the Philippines and eventually SEA.
  • Growing Startup: Be part of a rapidly growing startup with a vision to foster a more conscious society.
  • Innovative Environment: Work in a tech-enabled, fast-paced environment that prioritizes innovation and continuous improvement.
  • Collaborative Culture: Thrive in a supportive and inclusive work environment that values teamwork and creative problem-solving.
  • Professional Development: Take advantage of numerous opportunities for growth and advancement.
  • Passionate Team: Join a dedicated and enthusiastic team committed to making knowledge accessible to everyone and fostering a culture of lifelong learning.

BookSpine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

Submit your application at https://bit.ly/bookspine-apply.

EMPLOYMENT OPPORTUNITIES

General Manager – Book Warehouse Hybrid Store (Onsite and eCommerce)

Location: BookSpine Kilo Corner, 12-A Quezon Ave., Doña Josefa, Quezon City (near Welcome Rotonda)

Employment Type: Full-Time (Onsite 5x/week Tues-Sat 10am-6pm, with some flexibility on schedule and WFH days TBD)

Overview:

We are seeking a motivated and experienced General Manager to oversee and lead our Book Warehouse Hybrid Store, which operates both onsite and through ecommerce channels. This role is crucial in ensuring the seamless functioning of all store operations, from managing the team and driving sales to enhancing the customer experience across both physical and online platforms. The ideal candidate will bring a strategic mindset, strong leadership skills, and a passion for customer service, with the ability to handle both day-to-day operations and long-term business planning.

Key Responsibilities:

Leadership & Operational Oversight:

  • Team Management: Lead, manage, and motivate a diverse team to ensure smooth operations of the store, both onsite and online.
  • Operational Efficiency: Ensure that all departments (e.g., inventory, sales, customer service) are functioning effectively, and orders are fulfilled on time.
  • Communication: Regularly inform VIP and Basic members about new arrivals and promotions to encourage onsite visits or online purchases.
  • Customer Insights: Gather, document, and analyze customer insights to inform and adjust business strategies.
  • Event Management: Spearhead major store activities such as quarterly clearance sales and other promotional events.

Sales & Customer Engagement:

  • Sales Targets: Drive the team to meet and exceed sales targets through coordinated efforts in both onsite and ecommerce channels.
  • Customer Relationships: Maintain and nurture relationships with top customers by regularly checking in and addressing their needs.
  • Ecommerce Management: Monitor and manage online sales channels (e.g., Shopee, TikTok), optimizing product listings, handling customer inquiries, and resolving issues.
  • Live Selling: Oversee TikTok Live selling sessions to engage customers and boost sales.
  • Loyalty Program: Develop and manage a customer loyalty program to encourage repeat purchases and build long-term customer loyalty.
  • Customer Feedback: Gather and analyze feedback to continuously improve the customer experience.

Customer Service (CSR) & Cashier/Front Desk Management:

  • Customer Interaction: Welcome and greet customers onsite, providing assistance in finding books, upselling, and making personalized recommendations.
  • Cashier Duties: Manage cashier operations, including processing payments, managing cash registers, and ensuring accurate transactions.
  • Issue Resolution: Address and resolve any onsite customer complaints or issues promptly and professionally.

Data & Analytics:

  • Performance Tracking: Implement systems to track and analyze key performance indicators (KPIs) across all operations.
  • Data-Driven Decisions: Use data insights to inform decisions, optimize operations, and improve overall store performance.

Training & Development:

  • Staff Training: Oversee the training of staff in sales techniques, customer service, and product knowledge, ensuring a high level of competence across the team.
  • Continuous Improvement: Encourage and support ongoing learning and development among team members.

Hybrid Store Management:

  • Onsite & Online Coordination: Ensure seamless integration between onsite and online operations, optimizing resources and maximizing sales across both channels.
  • Onsite Visits: Attend the warehouse as required for key tasks such as handling physical documents, managing stock, and coordinating with the onsite team.

Incentives:

  • Monthly Sales Bonus: Commission on sales that exceed monthly targets.
  • Performance Bonus

Qualifications:

  • Minimum 1-2 years of relevant experience in retail/wholesale store management, particularly in a hybrid (onsite and online) environment. Experience in the book industry a plus.
  • Strong leadership skills with the ability to manage, motivate, and develop a diverse team.
  • Excellent customer service skills with a focus on enhancing the customer experience.
  • Proficiency in using online sales platforms (e.g., Shopee, TikTok Shop, Meta, Viber).
  • Strong analytical skills with the ability to track and analyze KPIs to work with management on business strategies.
  • Experience in managing customer loyalty programs and driving promotional activities.
  • Exceptional communication skills, both verbal and written.
  • Highly organized with the ability to multitask, prioritize tasks, and work under pressure.
  • Has growth mindset and willing to continuously learn and improve.

Customer Support & Sales Representative

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Employment Type: Full-Time

Overview:

We are seeking a dedicated and dynamic Customer Support & Sales Representative to join our team at BookSpine. This role will focus on providing excellent customer service and driving sales both online and onsite. The ideal candidate will have experience in customer relations, sales, and managing multiple sales channels. They will play a key role in engaging with customers, resolving issues, and enhancing the overall customer experience. Additionally, they will contribute to growing our customer base by managing a customer loyalty program and conducting live selling sessions.

Key Responsibilities:

Online Sales & Customer Support:

  • Sales Channel Management: Monitor and manage online sales channels (e.g., Shopee, TikTok, etc.) to ensure smooth operation and maximize sales.
  • Customer Payments: Ensure timely customer payments and follow up on any pending transactions to reduce payment delays.
  • Product Listings: Optimize product listings for higher conversion rates, ensuring that products are accurately represented and engaging.
  • Customer Service: Handle customer inquiries, complaints, and issues via social media, email, and online platforms in a timely and professional manner.
  • Live Selling: Conduct TikTok Live selling sessions to engage with customers, showcase products, and boost sales.

Onsite Sales & Customer Service:

  • Customer Engagement: Welcome and greet customers in the store, providing assistance with finding books and making personalized recommendations.
  • Sales Transactions: Manage cashier operations, including processing payments and handling cash or card transactions.
  • Upselling & Recommendations: Assist customers in selecting books, upsell additional products, and recommend books based on customer preferences.
  • Issue Resolution: Address and resolve any onsite customer complaints or issues quickly and effectively to ensure customer satisfaction.

Customer Loyalty & Feedback:

  • Loyalty Program: Develop and manage a customer loyalty program to encourage repeat purchases, build customer loyalty, and increase customer retention.
  • Customer Feedback: Gather and analyze customer feedback through surveys, social media interactions, and onsite discussions to improve the customer experience and enhance business strategies.

Qualifications:

  • Experience: Minimum of 1-2 years of experience in customer service, sales, or a similar role, preferably in retail or ecommerce.
  • Customer Focused: Strong customer service skills with the ability to resolve issues calmly and effectively.
  • Sales Skills: Proven ability to meet or exceed sales targets, both online and onsite. Experience with upselling and cross-selling is a plus.
  • Tech-Savvy: Familiarity with managing online sales channels (e.g., Shopee, TikTok) and experience conducting live selling sessions.
  • Communication Skills: Excellent written and verbal communication skills, with a focus on clear, friendly, and professional interactions.
  • Cashier Experience: Experience handling payments, including cash and card transactions, with a high degree of accuracy.
  • Problem Solving: Strong problem-solving skills and the ability to think on your feet to resolve customer complaints and issues.
  • Organized & Detail-Oriented: Ability to manage multiple tasks simultaneously, ensuring that customer service and sales processes run smoothly.
  • Passion for Books: A love for books and reading, with the ability to make thoughtful book recommendations to customers.
  • Team Player: Ability to work effectively both independently and as part of a team.

Preferred Qualifications:

  • Ecommerce Experience: Previous experience managing online sales through platforms such as Shopee or TikTok, and using analytics to improve sales.
  • Live Selling: Experience conducting live selling sessions on social media platforms.
  • Customer Loyalty Programs: Experience in developing or managing customer loyalty programs and gathering customer feedback.

Admin Associate (Primarily Virtual with Onsite Responsibilities)

Employment Type: Full-Time

Overview:

We are seeking a highly detail-oriented and efficient Admin Associate to support our administrative, HR, and bookkeeping tasks in a primarily virtual role. While most responsibilities can be managed remotely, the candidate will be required to visit the office once or twice a month for specific onsite tasks. The ideal candidate will manage contracts, onboard new hires, assist with payroll and financial transactions, handle document compilation, and coordinate with various stakeholders. This role is crucial in ensuring smooth operations, financial accuracy, and effective communication within the organization.

Roles & Responsibilities:

  • Administrative Support: Manage day-to-day administrative tasks, including scheduling meetings, managing calendars, taking detailed meeting minutes, and maintaining clear and professional communication across all levels of the organization, particularly with the CEO.
  • Bookkeeping & Financial Management: Handle bookkeeping tasks such as invoicing, expense tracking, financial data entry, bank reconciliations, and creating cash vouchers with necessary supporting documents (invoices, receipts, proof of payments). Settle bills, disbursements, and reimbursements, including managing utilities, Xendit payments, and other financial transactions.
  • Contract & Document Management: Prepare, review, and manage contracts for new hires and other purposes, ensuring all documentation is accurate, complete, and up-to-date. Compile and organize documentation, including reports, meeting recordings, legal documents, and other essential records.
  • HR Support & Onboarding: Conduct onboarding processes for new hires, including sending onboarding emails, updating masterlists, organizing team member documents, adding new hires to various platforms, and conducting quick onboarding calls. Assist with TIN and payroll account applications to ensure new hires are correctly set up in all necessary systems. Monitor and send employee attendance records to the bookkeeper regularly.
  • Stakeholder & External Coordination: Act as a point of contact for internal and external stakeholders, facilitating smooth communication and coordination. Assist in providing supporting documents to external parties such as auditors and during registration on online platforms.
  • Project & Process Management: Create and manage projects based on the CEO’s directives, ensuring alignment with organizational goals. Use technology to automate routine tasks and find smart, efficient ways to improve workflows.
  • Data & Material Organization: Accurately input and manage data across various systems, ensuring data integrity and timely updates. Organize and maintain materials and resources for the team, ensuring accessibility and order.
  • Research: Conduct thorough research to support decision-making and project development, ensuring all necessary information is gathered and analyzed.
  • Onsite Visits: Attend the office once or twice a month for tasks that require physical presence, such as handling physical documents or coordinating with the onsite team.

Qualifications:

  • Proven experience as an Administrative Assistant, Admin Associate, or in a similar role, ideally with experience in virtual or remote work environments.
  • Strong background in bookkeeping and financial management.
  • Exceptional attention to detail and organizational skills.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using digital tools such as Google Workspace, Microsoft Office, and bookkeeping software (e.g., QuickBooks, Xero).
  • Experience in managing contracts, HR processes, and coordinating with stakeholders.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Tech-savvy with a strong understanding of how to use technology to improve efficiency.
  • Experience in automating administrative processes is a plus.
  • A proactive team player with a “work smart” attitude.
  • Flexibility to visit the office as needed for onsite responsibilities.

Demonstrated Skills in Real Life:

  • Detail-Oriented: Manages complex schedules and documents with precision, ensuring all deadlines and commitments are met.
  • Organizational Excellence: Maintains a comprehensive system for managing contracts, financial records, and team materials, ensuring easy access and retrieval.
  • Effective Communication: Keeps all stakeholders informed through clear and concise updates, ensuring alignment across the organization.
  • Bookkeeping Accuracy: Prepares and submits financial records with zero errors, demonstrating a strong grasp of accounting principles.
  • HR Competence: Successfully manages the onboarding process, ensuring new hires are integrated smoothly and efficiently into the organization.
  • Research Proficiency: Provides valuable insights through thorough research, supporting strategic decisions.
  • Technology Utilization: Implements digital tools to automate repetitive tasks, increasing overall efficiency.
  • Proactive Problem-Solving: Anticipates potential issues and takes action to prevent disruptions in operations.

Key Considerations:

  • Must be meticulous, detail-oriented, and capable of handling multiple tasks efficiently.
  • Able to work closely with the CEO and other team members in a collaborative, primarily virtual environment.
  • Strong ability to prioritize, stay organized, and deliver tasks in a timely manner.
  • Demonstrates mindfulness and the ability to stay on top of various tasks and projects.
  • Flexibility to adapt to both virtual and onsite work requirements as needed.

[Onsite] Inventory Categorization Specialist (Full-Time, Part-Time, or Project-Based)

We are seeking a detail-oriented Inventory Categorization Specialist to manage the categorization and organization of our book inventory. The ideal candidate will ensure efficient sorting, categorization, and storage of books to streamline operations and meet customer demand.

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Sort and categorize incoming book inventory based on genre, condition, and other relevant criteria.
  • Organize and maintain the inventory in a systematic and accessible manner.
  • Update and manage inventory records accurately using inventory management software.
  • Collaborate with the supply chain team to ensure efficient integration of categorized books into the distribution system.
  • Conduct regular audits to maintain inventory accuracy and identify areas for improvement.
  • Assist in developing and implementing best practices for inventory categorization and organization.
  • Assist in order fulfillment, particularly in book curation and recommendations, to meet specific customer requests and preferences.

Qualifications:

  • Bachelor’s degree in Library Science, Literature, or a related field.
  • Extensive knowledge or experience in a wide variety of book categories and genres.
  • Minimum of 6 months experience in the book industry or in a similar role.
  • Strong organizational skills and attention to detail.
  • Proficiency in Google Workspace and/or other similar digital tools
  • Ability to work independently and as part of a team.
  • Excellent communication skills.
  • Passion for books and literacy.
  • Tech-savvy, with familiarity in AI tools and other digital tools being a plus, or at least a willingness to learn.

[Onsite] Warehouse Staff (Full-Time or Project-Based)

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Lift and move boxes of books within the warehouse environment safely and efficiently.
  • Sort books according to categories, titles, or other criteria as specified.
  • Organize and shelve books in the designated areas to maintain an orderly warehouse.
  • Assist in the inventory process, ensuring accurate book counts and helping to identify discrepancies.
  • Work closely with other team members to optimize warehouse space and improve book sorting processes.
  • Follow all safety guidelines and procedures to ensure a safe working environment.

Qualifications:

  • Minimum qualification: High school graduate.
  • Physically able to lift boxes and stand for extended periods.
  • Detail-oriented with the ability to sort and organize efficiently.
  • Knowledge or familiarity with books is a huge advantage
  • Works well in a team and can follow instructions accurately.
  • Reliable and punctual with a strong work ethic.
  • Previous experience in a warehouse or similar environment is a plus, but not required.

INTERNSHIP OPPORTUNITIES

INTERNSHIP – TERMS & BENEFITS

  • Exclusive perks (special discounts, free books, early access to books)
  • Hybrid or onsite setup with flexitime and output-based work.
  • Transportation allowance
  • Mentorship
  • Internship duration: Minimum of 3 to 6 months
  • After finishing the contract, intern can still continue either as an intern or an apprentice. Opportunity for full-time work is also available after the internship. A set of qualifications will be used to decide on the promotion to apprentice.

[Onsite] Operations Intern

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Assist in optimizing operational processes and procedures for efficiency and effectiveness.
  • Participate in the implementation of new operational systems and software.
  • Support the management team in daily operational tasks and project management.
  • Conduct research and analysis to help solve complex operational challenges.
  • Collaborate with various teams to ensure smooth day-to-day operations.
  • Help in creating and updating operational manuals and documentation.

Qualifications:

  • Currently enrolled in a degree program related to Operations Management, Business Administration, or a related field.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Proficient in Microsoft Office Suite, Google Workspace, and willing to learn new software and systems.
  • Excellent communication skills and the ability to work in a fast-paced environment.
  • A proactive, self-starter attitude with the ability to work independently and as part of a team.

[Onsite] Inventory & Community Engagement Intern

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Assist in managing inventory levels and ensuring accuracy through regular audits.
  • Support the procurement process, from ordering supplies to tracking shipments and receiving goods.
  • Collaborate with the inventory team to analyze inventory data and identify trends or issues.
  • Help in implementing inventory management best practices and processes.
  • Participate in the preparation of reports related to inventory performance and forecasting.
  • Work with cross-functional teams to ensure inventory needs are met efficiently.
  • Assist in strategizing on the acquisition of inventory to ensure a diverse and appealing selection for BookSpine PH’s audience.
  • Assist in implementing and managing new programs such as BookSwap and BookDonate to enhance inventory variety and community engagement.

Qualifications:

  • Enrolled in a Bachelor’s degree program in Supply Chain Management, Business Administration, or related field.
  • Strong organizational and analytical skills, with a detail-oriented mindset.
  • Proficiency in Microsoft Office Suite, particularly Excel, and willingness to learn inventory management systems.
  • Excellent communication and teamwork abilities.
  • Eager to learn and adapt in a fast-paced environment.
  • Creative thinker with a knack for developing innovative solutions to improve inventory management and community engagement.

[Hybrid] Social Media Content Marketing Intern

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Assist in developing and implementing a content marketing strategy focused on engaging our audience through social media platforms like TikTok, Instagram Reels, and YouTube.
  • Create fresh and appealing content for social media channels, including short-form videos, graphics, and written posts that align with BookSpine PH’s branding and marketing goals.
  • Experiment with new content formats and ideas to increase engagement and reach on social media platforms.
  • Monitor social media trends and analytics to suggest content improvements and strategies that resonate with our target audience.
  • Work closely with the marketing team to brainstorm content ideas and participate in content planning sessions.
  • Support the production of marketing materials and content, ensuring consistency in voice and brand messaging across all platforms.
  • Engage with our online community by responding to comments and messages in a timely and positive manner.

Qualifications:

  • Currently enrolled in a degree program related to Marketing, Communications, Digital Media, or any relevant field.
  • A keen interest and understanding of social media platforms, particularly TikTok, Instagram, and YouTube, including best practices for content creation and audience engagement.
  • Creative and innovative, with a passion for creating engaging, multimedia content.
  • Basic video editing and graphic design skills are highly desirable.
  • Strong organizational skills, with the ability to handle multiple tasks and projects simultaneously.
  • Excellent communication skills, both written and verbal.
  • Eager to learn, adapt, and apply new content strategies in a dynamic startup environment.

[Hybrid] Admin Intern (Accounting/HR)

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Analyze transactions related to company operations.
  • Ensure financial accuracy with data entry and meticulous record-keeping.
  • Contribute to accounts payable and receivable activities.
  • Assist in processing invoices and expense reports.
  • Dive into budget tracking and analysis.
  • Support the team with essential administrative tasks.
  • Assist with HR tasks such as maintaining employee records, processing payroll, and supporting recruitment activities.
  • Coordinate onboarding and training for new employees.
  • Help organize company events and employee engagement activities.
  • Work closely with cross-functional teams.

Qualifications:

  • Currently pursuing a degree in Accounting, Finance, Business Administration, Human Resources, or a related field.
  • Strong organizational skills and attention to detail.
  • Proficiency in Google Workspace.
  • Basic understanding of accounting principles and financial regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Eagerness to learn and take on new challenges.