Do you love books?
Do you want to know what it’s like to be part of a growing startup company?
Do you want your ideas to be heard?
Do you have a GROWTH mindset?
Do you want to create an IMPACT?
Do you want HANDS ON EXPERIENCE?

We’re looking for team members who would like to grow with us!

About BookSpine

BookSpine Inc. is a tech-enabled social impact startup on a mission to foster a more conscious society by ensuring every book finds its perfect reader. We envision a sustainable and accessible literary landscape, enriching lives through the transformative power of reading and empowering local authors.

BookSpine Kilo Corner Hub:
Dedicated to making books accessible and promoting sustainability, BookSpine Kilo Corner offers books sold by the kilo. Our goal is to establish circular economy hubs across the Philippines, especially in underserved regions, ensuring every book gets a second life and every reader has access to affordable literature.

Coming Soon:
Sibby is an ebook streaming app designed to transform the landscape of Filipino literature by providing seamless access to Filipino-authored books. This Spotify-like app addresses significant challenges faced by readers and authors in the Philippines, aiming to enhance accessibility, personalization, and engagement within the digital book market.

Why Join BookSpine

  • Impactful Mission: Contribute to promoting the value of reading, literacy, and sustainability in the Philippines and eventually SEA.
  • Growing Startup: Be part of a rapidly growing startup with a vision to foster a more conscious society.
  • Innovative Environment: Work in a tech-enabled, fast-paced environment that prioritizes innovation and continuous improvement.
  • Collaborative Culture: Thrive in a supportive and inclusive work environment that values teamwork and creative problem-solving.
  • Professional Development: Take advantage of numerous opportunities for growth and advancement.
  • Passionate Team: Join a dedicated and enthusiastic team committed to making knowledge accessible to everyone and fostering a culture of lifelong learning.

BookSpine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

Submit your application at https://bit.ly/bookspine-apply.

EMPLOYMENT OPPORTUNITIES

E-Commerce and Customer Support Representative

Location: Hybrid (Remote, with Minimal Days Onsite/Office – Quezon City/San Juan)

Employment Type: Part-Time/Full-Time

Overview:

We are seeking a dedicated and dynamic E-Commerce Sales and Customer Support Representative to join our team at BookSpine. This role will focus on delivering excellent customer service and driving sales both online and onsite. The ideal candidate will have experience in customer relations, sales, and managing multiple sales channels. They will play a key role in engaging with customers, resolving issues, and enhancing the overall customer experience. Additionally, they will contribute to growing our customer base by managing a customer loyalty program and conducting live selling sessions.

Key Responsibilities:

Customer Support:

  • Respond promptly to customer inquiries via email, chat, and phone.
  • Provide solutions to customer concerns, including product issues, return requests, and order tracking.
  • Handle complaints efficiently, ensuring customers leave with a positive experience.
  • Assist customers with any technical issues related to the e-commerce platform.

Sales and Product Recommendations:

  • Guide customers through the sales process by recommending suitable products based on their needs and preferences.
  • Promote relevant products or promotions that enhance the customer experience and drive additional sales.
  • Upsell and cross-sell products during customer interactions, increasing sales volume.
  • Identify potential customers through research, social media, or lead databases.
  • Reach out to potential customers via phone or email, introducing the company and its products. Follow a script for cold calls or emails, highlighting key features and benefits.
  • Inform existing or potential customers about special offers, new products, or discounts. Reach out to past customers with personalized product recommendations or promotions.
  • Contact customers who have abandoned their online shopping carts, offering assistance to complete the purchase or providing a discount incentive.
  • Contact existing customers to introduce complementary products or higher-value items. Recommend bundles or upgrades to customers based on their previous purchases.
  • Reach out to customers who haven’t purchased in a while to reignite their interest with personalized offers or loyalty rewards. Offer incentives for returning customers, such as discounts for reordering or membership benefits.
  • Follow up with customers who have recently made purchases to gather feedback and introduce additional products based on their reviews. Use feedback as a gateway to upsell other relevant products or services.
  • Proactively contact customers during special sales events, holidays, or seasonal campaigns to promote timely offers and products.
  • Reach out to leads who have shown interest in your products but haven’t made a purchase yet. Maintain consistent follow-ups with potential customers to close the sale.
  • Proactively engage with potential customers through live chat on your e-commerce site or direct messaging on social media platforms. Respond quickly to inquiries, providing detailed information and encouraging sales.

Order Management:

  • Process customer orders, returns, and exchanges through the e-commerce system.
  • Ensure accuracy and timeliness in order fulfillment, communicating updates to customers where necessary.
  • Work closely with the logistics and fulfillment team to ensure smooth processing and shipping.

Issue Resolution:

  • Investigate and resolve customer issues related to orders, billing, and delivery.
  • Coordinate with different departments such as shipping and logistics to resolve any order-related problems.
  • Escalate complex issues to senior staff or management when necessary.

Customer Relationship Management:

  • Maintain detailed records of customer interactions, issues, and resolutions for future reference.
  • Build positive relationships with customers by following up on previous inquiries and ensuring satisfaction.

Performance and Sales Monitoring:

  • Track and report sales data, customer feedback, and support metrics to optimize service quality and sales growth.
  • Continuously strive to improve processes and performance by identifying common customer issues and providing feedback to the team.

Required Skills & Qualifications:

Experience:

  • Previous experience in customer service, e-commerce, or sales-related roles (at least 1-2 years preferred).
  • Familiarity with online sales platforms and order management systems.

Communication:

  • Excellent verbal and written communication skills.
  • Ability to engage and persuade customers through positive, solution-oriented communication.
  • Proficient in English (additional language skills are a plus).

Technical Skills:

  • Comfortable with e-commerce platforms, CRM tools, and chat/email/phone support systems.
  • Ability to multitask and manage time efficiently while handling multiple customer interactions.

Problem Solving:

  • Strong analytical and problem-solving skills, with a focus on resolving customer issues quickly.
  • Ability to work well under pressure and manage customer expectations.

Why Join Us?

  • Impactful Mission: Be part of a mission-driven startup focused on making books accessible and promoting sustainability across the Philippines.
  • Growth Opportunities: Grow with us in a fast-paced, innovative environment where your ideas and contributions are valued.
  • Collaborative Culture: Join a supportive, team-oriented atmosphere that values creativity, customer service excellence, and teamwork.

Live Seller

Location: Quezon City and/or San Juan

Employment Type: Part-Time/Project-Based/Full-Time

Compensation: Base Pay + Commissions

The Live Seller is responsible for hosting live selling events on various social media platforms (e.g., TikTok, Shopee), focusing on showcasing and selling books to an online audience. This role requires strong presentation and communication skills to engage viewers, provide real-time product information, and encourage purchases. You will manage live transactions, interact with customers, and ensure a smooth, interactive, and enjoyable shopping experience. Additionally, you will assist with order processing and follow-up after the live sessions. A passion for books and experience in online sales or live selling are key to success in this role.

Key Responsibilities:

Live Selling & Presentation:

  • Host Live Selling Events:
    • Conduct engaging and dynamic live selling sessions on social media platforms, showcasing various books to a live audience.
    • Present product details, promotions, and answer viewer questions in real-time.
    • Use persuasive communication skills to encourage viewers to make purchases during live sessions.
  • Audience Engagement:
    • Interact with viewers through live chats, responding to comments, questions, and feedback promptly.
    • Build rapport with the audience to create an interactive and positive environment during live selling events.
    • Encourage audience participation and maintain high energy throughout the session to keep viewers engaged.
  • Product Knowledge:
    • Demonstrate in-depth knowledge of the books being showcased, including their genre, author, and key features.
    • Provide personalized recommendations based on customer inquiries and preferences during the live event.

Order Management:

  • Real-time Transaction Processing:
    • Ensure smooth processing of orders during live events by assisting customers with purchasing details and payment options.
    • Manage customer inquiries regarding orders, shipping, and delivery during the live session.
  • Follow-Up:
    • Coordinate with the warehouse and fulfillment teams to ensure all orders from the live selling event are processed and shipped accurately.
    • Provide post-live event customer support as needed, ensuring customer satisfaction with their purchase.

Promotion & Marketing:

  • Pre-Live Event Marketing:
    • Promote upcoming live selling events on social media platforms to drive viewership and participation.
  • Customer Relationship Building:
    • Build and maintain relationships with regular viewers and customers to encourage repeat purchases.
    • Collect customer feedback to improve the live selling experience and inform future content.

Required Skills & Qualifications:

  • Experience in Live Selling or Online Sales:
    • Previous experience in hosting live selling events or working in an online sales environment is preferred.
    • Strong understanding of social media platforms and live streaming tools.
  • Strong Presentation Skills:
    • Comfortable speaking in front of a camera and engaging a live audience with confidence and enthusiasm.
    • Ability to think quickly and respond to customer inquiries or technical issues during live sessions.
  • Sales & Customer Service:
    • Persuasive communication skills with a sales-driven approach to convert viewers into customers.
    • Strong customer service orientation with the ability to handle inquiries and resolve concerns in real-time.
  • Knowledge of Books:
    • Passion for books and reading, with the ability to discuss different genres, authors, and book features knowledgeably.
    • A background in bookselling or a deep interest in literature is a plus.
  • Time Management & Multitasking:
    • Ability to manage multiple tasks, including preparation for live events, hosting, and post-event follow-up.
    • Strong organizational skills to ensure smooth order processing and coordination.

❗️ How to Apply

Submit your application at https://bit.ly/bookspine-apply

INTERNSHIP OPPORTUNITIES

INTERNSHIP – TERMS & BENEFITS

  • Exclusive perks (special discounts, free books, early access to books)
  • Hybrid or onsite setup with flexitime and output-based work.
  • Transportation allowance
  • Mentorship
  • Internship duration: Minimum of 3 to 6 months
  • After finishing the contract, intern can still continue either as an intern or an apprentice. Opportunity for full-time work is also available after the internship. A set of qualifications will be used to decide on the promotion to apprentice.

[Onsite] Operations Intern

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Assist in optimizing operational processes and procedures for efficiency and effectiveness.
  • Participate in the implementation of new operational systems and software.
  • Support the management team in daily operational tasks and project management.
  • Conduct research and analysis to help solve complex operational challenges.
  • Collaborate with various teams to ensure smooth day-to-day operations.
  • Help in creating and updating operational manuals and documentation.

Qualifications:

  • Currently enrolled in a degree program related to Operations Management, Business Administration, or a related field.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Proficient in Microsoft Office Suite, Google Workspace, and willing to learn new software and systems.
  • Excellent communication skills and the ability to work in a fast-paced environment.
  • A proactive, self-starter attitude with the ability to work independently and as part of a team.

[Onsite] Inventory & Community Engagement Intern

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Assist in managing inventory levels and ensuring accuracy through regular audits.
  • Support the procurement process, from ordering supplies to tracking shipments and receiving goods.
  • Collaborate with the inventory team to analyze inventory data and identify trends or issues.
  • Help in implementing inventory management best practices and processes.
  • Participate in the preparation of reports related to inventory performance and forecasting.
  • Work with cross-functional teams to ensure inventory needs are met efficiently.
  • Assist in strategizing on the acquisition of inventory to ensure a diverse and appealing selection for BookSpine PH’s audience.
  • Assist in implementing and managing new programs such as BookSwap and BookDonate to enhance inventory variety and community engagement.

Qualifications:

  • Enrolled in a Bachelor’s degree program in Supply Chain Management, Business Administration, or related field.
  • Strong organizational and analytical skills, with a detail-oriented mindset.
  • Proficiency in Microsoft Office Suite, particularly Excel, and willingness to learn inventory management systems.
  • Excellent communication and teamwork abilities.
  • Eager to learn and adapt in a fast-paced environment.
  • Creative thinker with a knack for developing innovative solutions to improve inventory management and community engagement.

[Hybrid] Social Media Content Marketing Intern

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Assist in developing and implementing a content marketing strategy focused on engaging our audience through social media platforms like TikTok, Instagram Reels, and YouTube.
  • Create fresh and appealing content for social media channels, including short-form videos, graphics, and written posts that align with BookSpine PH’s branding and marketing goals.
  • Experiment with new content formats and ideas to increase engagement and reach on social media platforms.
  • Monitor social media trends and analytics to suggest content improvements and strategies that resonate with our target audience.
  • Work closely with the marketing team to brainstorm content ideas and participate in content planning sessions.
  • Support the production of marketing materials and content, ensuring consistency in voice and brand messaging across all platforms.
  • Engage with our online community by responding to comments and messages in a timely and positive manner.

Qualifications:

  • Currently enrolled in a degree program related to Marketing, Communications, Digital Media, or any relevant field.
  • A keen interest and understanding of social media platforms, particularly TikTok, Instagram, and YouTube, including best practices for content creation and audience engagement.
  • Creative and innovative, with a passion for creating engaging, multimedia content.
  • Basic video editing and graphic design skills are highly desirable.
  • Strong organizational skills, with the ability to handle multiple tasks and projects simultaneously.
  • Excellent communication skills, both written and verbal.
  • Eager to learn, adapt, and apply new content strategies in a dynamic startup environment.

[Hybrid] Admin Intern (Accounting/HR)

Location: BookSpine Kilo Corner, Quezon Ave., Quezon City

Responsibilities:

  • Analyze transactions related to company operations.
  • Ensure financial accuracy with data entry and meticulous record-keeping.
  • Contribute to accounts payable and receivable activities.
  • Assist in processing invoices and expense reports.
  • Dive into budget tracking and analysis.
  • Support the team with essential administrative tasks.
  • Assist with HR tasks such as maintaining employee records, processing payroll, and supporting recruitment activities.
  • Coordinate onboarding and training for new employees.
  • Help organize company events and employee engagement activities.
  • Work closely with cross-functional teams.

Qualifications:

  • Currently pursuing a degree in Accounting, Finance, Business Administration, Human Resources, or a related field.
  • Strong organizational skills and attention to detail.
  • Proficiency in Google Workspace.
  • Basic understanding of accounting principles and financial regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Eagerness to learn and take on new challenges.